Showing posts with label Solve Problems. Show all posts
Showing posts with label Solve Problems. Show all posts

December 31, 2011

More, Less, or the Same?

It seems like it was just yesterday that we were enjoying 2011. We were trying to enjoy all those "Best Of" lists and "Top 11 Things from '11" that force us to look back on the year we just lived.

Good, bad, or indifferent...we made it. We survived 2011.

(Sound alarm clock)

(Cue sunlight through window)

Happy New Year!

Welcome to the next 366 days of your life (remember, it's a Leap Year).

How are you going to make them better than the last 365? How will you insure that they won't get any worse? Even more importantly, how can you guarantee that you won't be sitting right there on January 1, 2013 wondering why nothing has changed at all?

It's time to analyze and ask yourself- do I need more, less or the same? Here are some of the things I am going to strive for in 2012.

More
  • Laughter
  • Friends - both "in real life" and in the social realms
  • Good books to read, good blogs to follow or good podcasts to listen/subscribe to
  • Speaking opportunities
  • Time with Riley and Ryan - It's so cliche to hear "They grow up quickly" as a new parent until you realize that it's not a cliche at all. It is a law of nature.
  • Self discipline and personal accountability
  • Physical exercise
  • Humility
  • Failure - because it means I am doing something
  • Listening
  • Water, fruit and vegetables
  • Focus
  • Rounds of golf
  • Planning
  • Looking for (and seeing) the good in people and situations
  • Results
  • Realization of opportunities and taking advantage of them
  • Savings
  • Understanding of technology
  • Action
  • Play
  • Birdies
  • People in the "audience" - in classes, workshops, webinars, readers of this blog

Less
  • Weight
  • Gray hair
  • Stress
  • Procrastination, finger pointing and blame
  • Excuses
  • Second mistakes - "Fool me once, shame on you. Fool me twice, shame on me"
  • Hearing without listening
  • Soda, french fries and sweets
  • Jealousy
  • Allowing the negative to rise to the top in any situation
  • Being concerned with anything that doesn't affect me or the people I care about
  • Reasons
  • Debt
  • Missed chances
  • Dependence on technology
  • Feeling like I am a slave to my email
  • Talk 
  • Work
  • Bogeys, Double Bogeys and "others"

The Same
  • Sense of humor
  • Creativity
  • Passion for what I do
  • Love and support from my family
  • Freedom I get from living in the United States of America
  • Philosophy on business...and life - Build Relationships, Solve Problems, Have Fun

Now that we've looked back in the rear view mirror, it's time to look out the big window in front of us, buckle up and step on the gas.

As they said in Smokey and The Bandit, "we've got a long way to go and a short time to get there."

Who knows...maybe this year "you're gonna do what they say can't be done."



October 13, 2011

The Magical 300

Figuring out the most difficult feat in sports is a great discussion. Depending on who you are talking with there are arguably some great candidates.

  • Bowling a 300 game 
  • Being dealt a royal flush in poker
  • Dunking a basketball
  • Hitting a pitch thrown by a professional pitcher
  • Running a sub 4 minute mile
  • Hitting a hole-in-one in golf
I've bowled many times and have even broke the 200 barrier several times but to get 12 strikes in a row seems very difficult...but it's been done. In fact, some bowlers have rolled three perfect games in a row for a hard to beat 900 series.

I don't play poker but imagine getting a suited 10, Jack, Queen, King and Ace from the dealer? The odds are stacked against you but you don't really have any control over this feat. It's really a matter of luck.

Dunking a basketball? I'm a 6 foot tall, 44 year old. Clearly I won't be demonstrating any aerial skills and accomplishing this but this is done daily by many "average Joes" in gyms and on playgrounds across the globe.

Hitting a pitch is certainly difficult for major league players, let alone a regular person. Heck, if a major leaguer hits three out of ten times they get up to bat, there's a great chance they will be considered for the Hall of Fame at the end of their career. So is it hard to do consistently? Yes. Is it hard to do once? Probably not.

It took years for anyone to break the 4:00 barrier in the mile but once Britain's Roger Bannister accomplished the task and proved it could be done, others have followed.

Hitting a hole-in-one? While many golfers will never experience this awesome feeling, even a hacker can knock it in the hole with one swing. I've had two holes-in-one in my life and hope there will be a third someday soon.

What is your "Perfect Game"?

So what's the equivalent in real estate? If you and your fellow Realtors were sitting around having a few beers, what would you say is the most difficult feat?

  • Setting the right price on a new listing?
  • Finding a buyer who picks a house the first time out?
  • Delivering a "perfect presentation" that results in a signed listing with no objections to overcome?
  • A transaction that proceeds to closing with no delays?
  • An appraiser saying your listing is actually a bit under priced?
  • Receiving the HUD-1 statement two days prior to the closing?
I guess if you stay in this business long enough, you'll achieve all of these and many more feats which sometimes seem impossible. Look back at your career and think about your Rookie year. What tasks or actions did you once think were impossible but now you laugh and wonder why you didn't think it was possible?

300?

This is the 300th post of The Realtor's Toolbox. There have been over 50,000 page views since Day 1 almost three years ago. I certainly didn't think this day would get here the day I wrote my first post but when you just keep "swinging" you're bound to make contact on a few. I am very proud of every post and certainly some have been more significant than others. Mainly I am appreciative that you continue to return and read my thoughts, ideas, suggestions and stories. Thanks for being such a loyal reader. 

Still waiting to deliver that perfect listing presentation? Keep practicing and contacting homeowners who might need to sell.

In search of that "perfect buyer"? You've got to start with a great Buyer Counseling Session.

Maybe you've thought about blogging but haven't started yet? Take it from me...you won't ever get to 300 posts until you get to 1.  

Get out there today and start building relationships, solving problems and having fun.

Don't let any feat seem too big for you to accomplish.








September 25, 2011

The Days Are Getting Shorter

Monday Morning Match is a quick post - maybe a quote, inspirational story or idea - intended to spark some motivation inside each of you so your week gets off to a fantastic start on Monday morning.

"I still find each day too short for all the thoughts I want to think, all the walks I want to take, all the books I want to read, and all the friends I want to see."
~ John Burrough

Today's post and message is really simple. Up to this moment right now, you have worked hard to build some incredible relationships. Among all the people you have in your life right now, who would say are your 5 closest friends?

Think about that for a second. Look at the fingers on your right or left hand right now. Starting with your pinkie, name one of your closest connections. Ring finger? Middle finger? Pointer? Thumb?

My guess is you have some incredible memories rushing onto your head right now and it's hard to contain the smile from your lips, right?

Do yourself a favor this week and commit to calling each one of them this week, for no other reason than to just say "hello," "I miss you," "how's life?" or "let's get together soon."

If you have more than 5 that is awesome. Call all 10... or 20... or 50. I am sure that many of you would have a hard time narrowing it down to a "top five" but you probably don't have more than 5 of what you would consider your "best friends." It could be a spouse, parent, child, grandparent, former client, childhood buddy, high school classmate or college friend.

Whoever you're thinking of right now, call them.

After you've reached out and connected with those five people, trust me...you'll have plenty of time to put on your real estate hat and start building relationships, solving problems and having fun.

This time it's not business...it's personal.












September 18, 2011

What Did You Expect?

Monday Morning Match is a quick post - maybe a quote, inspirational story or idea - intended to spark some motivation inside each of you so your week gets off to a fantastic start on Monday morning.


It's finally football season and we're a few weeks into the season in both the professional and college game. Not everyone is a football fan but there probably aren't many people that don't have at least a passing interest in a team somewhere. It may be a local organization or perhaps a team from your childhood days or a former city where you used to live. Many of us are passionate fans of our alma mater or a team with ties to a family member.

Most of the college teams are one quarter of the way through their schedule while the NFL will complete Week 2 tonight. So let me ask you football fans...How's your team doing?

  • Are they undefeated and creating some excitement about what might happen this season? 
  • Are you pleasantly encouraged by what you have seen so far?
  • Or are you utterly disgusted with the effort displayed by the players and coaching staff?
While there is still a lot of season to be played, there is something to be said about expectations and how quickly they can be surpassed or squashed.

It's almost time for the 4th quarter in our business. Take a peek at the scoreboard.

Have you lived up to your expectations?

If you answered yes, keep it up. It's time to run up the score and build some momentum for the new year ahead.

If you can't say with confidence that you're on track to reach your goals, remember that the game isn't over yet. Don't give up. Keep executing the game plan, rely on the basics and focus on what is ahead of you.

Here's a cool video to kick off your week. Isn't it time you get in the game?

Expect success!


(Click here if you don't see the video below)




Have a great week building relationships, solving problems and having fun.

August 28, 2011

All Work and No Play...

Monday Morning Match is a quick post - maybe a quote, inspirational story or idea - intended to spark some motivation inside each of you so your week gets off to a fantastic start on Monday morning.


Are You Game?

Real estate is a competitive business. Everyone is out there trying to find the next seller or the next buyer who might have a need they can help fill. Our listings need to be strategically positioned so they garner more traffic and attention from the buyer pool. We want our client's offers to be the one accepted instead of the other potential buyers submitting offers. We love to have more friends and followers on the major social networks and we seek to increase subscribers to our blogs. Even though it isn't really a contest, it's kind of neat to grow our Klout, become a Mayor, or earn "likes" from people.

With over 310 million people in the United States and slightly over 1 million members of the National Association of Realtors (actually 1,024,863 as of the end of July), that means there are approximately 302 people for every licensed member.

Why would the next consumer pick you?

While it may seem like a rhetorical question, it certainly is something you should be thinking about all the time. What are you doing each day to increase your odds that one of your 302 will call (or refer you) because no one should be naive enough to think that everyone doesn't know (or at least know of) more than one real estate agent.

How you choose to approach your business this week might come down to how serious you are about achieving success. And when I say "serious" I am not talking about how focused or dedicated you are. I'm talking about the "furrowed brow, never smiling" type of serious that people don't like to be around. Mark Twain once said,

"Work and play are words used to describe the same thing under differing conditions."

So perhaps instead of "working" so hard to find clients, you could challenge a fellow agent this week to "play" a lead generating game. Make it simple. Start calling prospects at a designated time and the first person to secure an appointment earns a point. The first person to three points wins ___________________ (insert something fun here - lunch, cocktails, ice cream, etc.)

Maybe you could invite your current Seller who is in desparate need of a price reduction to a game of "The Price is Right." Drive him/her around to see some competing listings and ask them to tell you what they think they are priced at. Imagine some of their surprised gasps from the passenger seat.

Hey Managers! Isn't now a perfect time of year to kick off a listing contest? Get your people focused on building their inventory. It's never a bad time to have more signs in yards. Maybe a For Sale by Owner blitzkreig? When did you host your last "Dialing for Dollars" night?

How about having some fun with your Open Houses? I heard of one agent getting creative with multiple opens on one day and attaching a "check-in" contest on the geo-location network FourSquare to build buzz and generate traffic.

All Work and No Play...

It's kind of neat to see what could happen when you start building releationships, solving problems and having fun without all the pressure of "work" hanging over your head. Look at everything you do this week and try to figure out a way to make it fun.

What kind of games do you like to use to help you stay focused on business development activities instead of allowing the work of business support activities to drag you into a "No Fun" zone?


August 25, 2011

Would You Drop What You're Doing?

Can people count on you?

Are you a willing to do what it takes to help the team?

Would you do something outside the scope of your work knowing it might not get you any credit, attention or recognition?

How do you feel going outside of your comfort zone?

You know who will do this?

Kathy will do this.

I don't want to use Kathy's full name because I know she wouldn't want the publicity. That is not the reason she came to my aid today when I was 30 minutes from starting a continuing education class and I realized I was missing the VGA cable that connects my projector to my computer. 

For those of you who might not know, the VGA cable is the cord that allows the audience to see the presentation from the computer via the projector. Not to be overly dramatic but it is kind of an important thing when you're teaching a class so that the audience can see your presentation.

I needed to find a way to get a cable or I wouldn't have been able to teach this class as effectively as I would with a full visual presentation. When I called in to my office to find someone who might be able to help, no one really seemed to feel the "urgency" of my dilemma. My former training coordinator was out of the office and another staff member got disconnected when we were talking. I didn't have time to play telephone tag. I needed to find a way to get a cord or a new projector to this location in 30 minutes or less and sadly, Domino's doesn't deliver technology.

The office is about 17 minutes from the location where I was teaching so it wasn't possible for me to return to get a cable and get back in time. It had to be a team effort.

"Who else is there," I asked the receptionist?

After a slight pause, I just said "Is Kathy there?"

Dependable People Never Say "That Depends..."

"Hey what's up?" was all Kathy said upon being paged by the front desk.

In a panting voice with a hint of desperation, I explained my dilemma and urgency and just said "can you help me?"

There was no hesitation. There was no "well, I won't be able to do it right away." There wasn't any sound in her voice of "oh crap, why did he call me?" 

"Don't worry. I'll be there right away," was all Kathy said.

I hung up and exhaled deeply.

To the Rescue

The registrants were arriving and the empty seats were filling up. Attendees were scanning the handout in anticipation of an on-time start. I was pacing near the front door trying to look relaxed and ready to teach. With 4 minutes to spare before the beginning of my class, Kathy arrived with not just one projector but two...just in case.

We powered up in seconds and kicked off the class with some high fives. It was time to "Get in the Game."

How Do You Stand Out?

There are over 300 million people and a little over 1 million Realtors in the United States. When a random person wakes up tomorrow and needs real estate services, will they call you? Will their co-worker or neighbor think of you? Odds are that they know at least one other Realtor so what would you need to do for your name have that "top of mind" awareness? 

If one of your Buyers or Sellers called you tonight and needed something answered, provided or explained, would you reply?

Can your former clients expect a return call or follow up in a timely manner?

Are you comfortable reaching out to leads referred to you by clients, friends or fellow Realtors?

Will your family sit back and relax knowing that you will do what you said you would do?

Do you build relationships, solve problems and have fun in such a way that people know you care?

Can people count on you?






August 21, 2011

Swing for the Fences

Monday Morning Match is a quick post - maybe a quote, inspirational story or idea - intended to spark some motivation inside each of you so your week gets off to a fantastic start on Monday morning.

"Every strike brings me closer to the next home run."
Babe Ruth

The smell of football is in the air with college starting up in a few weeks. The professionals have finally resolved their labor issues and are in the midst of training camps and will kick off their season in a little under a month.
 
In competition to the cheers soon to be heard around your local gridiron, the "boys of summer" have started heating things up and the pennant races across America's baseball diamonds are keeping at least one of the true sport's fan's two eyes on their game.
 
With just under 40 games left to play before the playoffs, the games will begin to get a little bit more contentious. The managers will think through every lineup change, the pitchers will throw a little bit harder and the hitters will become just a little more focused in hopes of  leading their team, city and loyal fan base into the coveted month of October where a World Series Champion will be crowned. 

80 years ago today (August 21st, 1931), the great Babe Ruth hit his 600th home run. As most sports fans know, Ruth went on to hit 714 home runs in his career and held that record until Henry "Hank" Aaron broke it in 1974. There are only 8 players in history that have knocked it out of the park 600 or more times (with Minnesota's Jim Thome joining the club just last week) so needless to say, Ruth, Thome and the other six had to swing at a lot of pitches. In fact, all 8 members of the 600 Home Run Club are among the Top 100 in strikeouts in the history of baseball.
 
 
From the Baseball Field to the Field of Real Estate
 
It's a new week. Let's think of it as the top of the inning and guess who's up to bat? Yep, it's you.
 
Are you ready to get up there and swing for the fences? Here comes the pitch... 
 
  • Will you call that former client of yours who you ran into this weekend?
  • Could you stop by the expired listing that just showed up in the MLS Search of your target area?
  • How about calling on that For Sale By Owner who has been trying to sell for the last several months in your neighborhood?
  • Should you try out the new dialogue that you've been practicing in the office on your next Open House visitor?
  • Don't let fear stop you from showing up at your next coaching session.
  • Reach out to some of your "less vocal" connections on your social media channels and get engaged.
 
The market isn't going to toss you any easy pitches so you better dig your feet in, focus on the ball and start swinging for the fences.
 
Get out there and start building relationships, solving problems and having fun.
 
There's no way you can swing and miss at all three of those.
 
 
Flickr photo credit - Meadowsa
 
 
 
 
 


 

July 31, 2011

Hey Independent Contractors - Time for a Raise?

Monday Morning Match is a quick post - maybe a quote, inspirational story or idea - intended to spark some motivation inside each of you so your week gets off to a fantastic start on Monday morning.


If there's one thing REALTORS® love to remind people of, it's that they are "independent contractors." They are their own boss, get to set the own hours and serve whomever they wish to work with. Trust me, they like to wear it like a badge.


It is true that most agents operate under this title when it comes to their agreement between themselves and their broker and it is kind of a nice feeling from a entrepreneur/small business stand point. But the term "independent contractor" is really little more than a classification used by the IRS to determine taxation and some other employment protocols and procedures.


Let's Go to the Mall


It is nice to feel like you're part of an office, a brokerage or an industry. Everybody loves to be "part of the team." I tell my agents that they need to think of it this way - Coldwell Banker (or insert your broker name here) is like the mall and the REALTORS®  (a.k.a. independent contractors) are the stores inside that mall. The brokers name, tradition, local success and reputation will get people inside the mall but it will be the agents service, reputation and skill that will not only get people into the individual stores, but keep them there and get them to spend money with you. In a perfect world, this happens more than once and they become loyal clients who repeat and refer business for life.


Don't be too excited about this "independence" that everyone thinks could be so liberating. Professional golfer Phil Mickelson is an "independent contractor" as well. He doesn't work for the PGA Tour but he has a caddy, a manager, an agent, endorsement partners, a nutritionist, a trainer and many more people that help him be one of the top golfers in the world.

Don't you rely on people to help you do what you do?


• Do you have a branch manager who might serve as a coach?


• Who helps you with your marketing?


• When you meet with customers and clients, do you speak confidently of your affiliates like a lender, home inspector, title company, appraisers or insurance person who assures that you and your clients deals get to the closing table?


• How does your local or state board of Realtors assist you with forms, education and legislation that allows you to do what you do without much time, effort and input?




When you think about it, you're really not as independent as you think, are you?


Want a Raise?


There is no argument that you are the star. No one needs a reminder that it is you who the client turns to, who they rely on and who they trust. But before you start thinking there might be some greener pastures out there, go seeking a higher commission split or a 'better deal," remember that you don't work for anyone but yourself.

If you want a raise, start asking for it from your customers. Start giving better service, better advice, better results. Let your reputation for successful transactions be the best marketing you could ever do. Spend the last five months of 2011 building better relationships, solving more people's problems and having more fun - personally and professionally.

Remember what Henry Ford once said;

"It is not the employer who pays the wages.
Employers only handle the money.
It is the customer who pays the wages."




 





July 25, 2011

Mmmmmmm....Bacon

Monday Morning Match is a quick post - maybe a quote, inspirational story or idea - intended to spark some motivation inside each of you so your week gets off to a fantastic start on Monday morning.

Back from vacation and it's time to focus so here's a simple thought for you today...

“A wise man will make more opportunities than he will find.”
~ Sir Francis Bacon


Build relationships today. Solve problems today. Have fun today.

Make it happen!

Then get up tomorrow and do it all over again.

July 23, 2011

You Don't Know Jack...But You Should

Everyone has some people in their lives that hold a special place. It could be a distant family member or an old college buddy. Perhaps it's a former co-worker or a it could be a neighbor.

The thing about all of these people is that when you get together with them, regardless of how much time has passed between visits, you can pick up right where you left off. You always seem to be enamored with their stories, you heed their advice and you feel comfortable seeking their counsel.

Jack Gordon is one of those people for me. Jack is the Landscape Architect for Glacier National Park in Northwest Montana and worked closely with my father during his visits and voluntary service in the park. Jack and my father combined efforts with one goal in mind - improve the visitor experience in Glacier National Park for all who pass through it's gates.

After my father passed away in 2000, Jack and his wife Tracey have remained very close with my mother. They help her out while she spends her summers here and their three children - Kirk, Ian and Elyse - have all helped my mom out with errands and babysitting when her grandchildren would visit. They sort of serve as mom's surrogate family out here and I think both parties benefit from the relationship.

I got to spend some time with Jack and Tracy last night over a wonderful birthday dinner for my mother at Caper's in Kalispell. (A special tip of the hat to owner's Vonnie and Doug Day for a wonderful meal and experience). We caught up on the family, the park and life in general. The Gordons are what you call "good people."

Do you have a Jack Gordon in your life? 

My guess is you do. As you read this blog post, did someone come to mind? When was the last time you saw that person? Was it yesterday? Last week? Or has it been a while?

Why don't you take the initiative and reach out to him or her and schedule a time to get together. If they aren't local, perhaps you could arrange a phone call or visit via Skype. You're not looking for business from these people but you never know...it might lead to a referral or something that improves your service moving forward.

It's funny how time seems to pass by so don't let an opportunity to get together with this person slide by. My friend and fellow real estate trainer Chris Leader from Leader's Edge Training always says, "People come into your lives for a reason, a season or a lifetime." I agree with Chris so you should figure out which one of those it might be for your "Jack Gordon" and get re-connected.

I'm glad my father had a chance to meet a guy like Jack Gordon all those years ago. I know my brothers and my mother are as well.

And you know what? I'm pretty sure my father is too.

Until next time, build relationships, solve problems and have fun.

July 17, 2011

I Can See Clearly Now?

Monday Morning Match is a quick post - maybe a quote, inspirational story or idea - intended to spark some motivation inside each of you so your week gets off to a fantastic start on Monday morning.

As I just returned from vacation, I'm going to keep today's post simple. I received a wonderful email while I was away from a good friend who also happens to be an excellent Realtor and branch manager, Kate Koplinka. Kate is with Coldwell Banker M and D Good Life in Long Island, New York. We met several years ago at a Coldwell Banker convention in San Antonio and have stayed in touch since then via social media as well as in person at some incredible company events. She's one of those people in our industry who just "gets it" and you want to see her and others like her succeed.

The Power of Words

I use a lot of videos in my presentations if I feel they have a pertinent message or emphasize a point I am trying to convey. I know Kate (along with other managers who read this blog) use some of these videos in branch meetings, either for humor or inspiration, depending on what might be needed.

I always appreciate when people share powerful videos with me as well because you just never know when one will strike you in a powerful way. The video below that Kate sent me last week is a perfect example of one of those videos. It comes from the folks at PurpleFeather, a team of freelance copyright specialists who provide online contents in the UK.

Watch this and tell me it doesn't help you "see" what's ahead of you this week, just a little bit clearer. If you can't see a video below, click here




The good news? As people of integrity, determination and a genuine work ethic, Kate and many of  you, my loyal readers of The Realtor's Toolbox will succeed.

Thanks again for sharing the video. I hope if you see something that would be a good fit for The Realtor'sToolbox, I invite you to share it with me, either here or on any of the social networks where we might be connected.

Until next time, spend your week building relationships, solving problems and having fun.

July 10, 2011

What Realtors Can Learn from the First Day of Vacation

Monday Morning Match is a quick post - maybe a quote, inspirational story or idea - intended to spark some motivation inside each of you so your week gets off to a fantastic start on Monday morning.

 After a long day of travel from Columbus to Hilton Head Island, South Carolina, I realized that Realtors have a lot in common with the first day of a family vacation. Whether you're planning to get away for a week or just ready to get back to work and make something happen this week, see if you do these things.

Start with the end in mind - Steven Covey mentioned this one in his Seven Habits of Highly Effective People. Do you know where you want to end up before you even start?

Get an early start - Avoid congestion, traffic and other distractions by getting started before the sun rises. As Zig Ziglar once said, "There are no traffic jams on the extra mile."

Bring everything you may need - A successful agent arrives at his or her listing appointment assuming the Sellers will be ready to say "yes" so make sure you have your paperwork, lock box, digital camera, for sale sign, video camera and anything else to start immediately. It's always more expensive and sometimes time consuming to get some of the basic items once you arrive.

Stay focused - It's easy to take your eyes off the road so do whatever you need to do to keep on the "straight and narrow."

Build breaks into your schedule - It's so important to stay focused and taking regular breaks is one of the best ways to do so. Whether it's a rest area for a quick stretch or a gas & guzzle pit stop for some "fuel," breaking up the long days is always helpful.

Stay nourished - When Realtors get into a rhythm, it might be difficult to step away and grab a bite to eat but in order to keep your body and mind fresh, it's necessary to eat healthy. Perhaps stash some apples or bananas in your office/car and drink plenty of water.

Be prepared to "drive defensively" - In a competitive world like real estate, you might think everyone is looking out for themselves...and you might not be too far off from the truth. Always remind yourself who you're representing and do the right thing. You can't control what happens to you but you can control how you react to what happens to you.

Don't Text & Drive - It's been proven in numerous studies that the brain in incapable of multi-tasking. Instead, work on one thing at a time based on your prioritized "to do list." Remember, the easiest way to prioritize in real estate is to look at two tasks and ask yourself, "which one of these two things gets me closer to a closing?" The answer becomes your priority.

Unpack before you relax - After a long day on the road, most people would like to jump in the pool or hit the hammock with a cold beverage first. Instead, get the "travel" of the day behind you completely by unpacking (literally or figuratively) before you move on. Closing out your professional day before you head home to your personal lives will help you separate the two and create more balance in your life.

Whether you're traveling this summer or just working hard trying to achieve the goals you set earlier this year, if you keep building relationships, solving problems and having fun, there's a better chance you're going to enjoy your journey.

Safe travels.

June 29, 2011

Respect, Relationships and RBI's

Many times in a real estate environment we're battling against someone. The co-op agent we're competing against for the listing. Maybe it's a fellow licensee who is also showing the same property to their buyer that you are showing to your buyer. Perhaps it's all boiled down to negotiations and we feel like its "us" versus "them"?

It's Not Always About Competition

I was travelling this week for work so while spending a few nights in Cincinnati to spend some time with my Coldwell Banker West Shell associates, I wanted to catch my alma mater, The University of Florida, play in the College World Series. The Gators were playing the Gamecocks of the University of South Carolina so grabbing a spot at a local restaurant to catch the game was a high priority.

I walked in to an establishment expecting to find the game on all the main screens but that wasn't the case. The Cincinnati Reds were playing in a nationally televised game so the College World Series was relegated to a smaller screen in the corner. I quietly found a seat and looked around for other Gator fans but found none. As I surveyed the crowd, I did notice one patron wearing his garnet and black, the signature colors of South Carolina.

The "competition" made eye contact with me and quickly sensed we had something in common - SEC fans in the middle of Big Ten Country. He invited me to sit with him and watch the game together so I quickly agreed. (Remember...I am a big believer that the most important thing we can do in a sales position like real estate is "build relationships" and it's not like I am known to be shy). Just step up, make eye contact, give a firm handshake and introduce yourself.

"Hi, I'm Sean Carpenter. I'm a Gator fan. You mind if I join you?"

"No problem. Happy to have you join me. My name is Joel. Let's watch some baseball."

Joel is a production and safety specialist for a paper/box manufacturing company located here in Cincinnati. He hails from Greenville, South Carolina, is happily married and is the father of three kids (two of his own and a step son). As it turns out, Joel and I have a lot in common and a passion for college sports was the key that opened the door.

As we sat and watched our two teams battle, we enjoyed a great discussion about our careers, our industries, our families, our hobbies and interests and a small glimpse into our future dreams. The Gators and Gamecocks were playing a great game and it went into extra innings. As we each had a job to do the next morning, we left after the 10th inning but planned to connect again tonight for Game 2 of the College World Series (best of three event).

Long story short - Gamecocks win in 11th inning to take a 1-0 series lead.

Game 2 was tonight and I was desperately hoping for a Gator victory to force a deciding game 3. Joel and I met up again at a different local spot and watched the first few innings together. It's kind of funny how quickly you can "catch up" with an "old friend" you've known for less than 24 hours. We discussed my workshops I taught today and his plant visits and staff meetings he attended. Really, we have nothing in common when it comes to our jobs but we have everything in common when it comes to our careers.

Who's Your Competition?

If you're going to wear your "independent contractor" status like a badge of honor when you're doing well, will you wear it as proudly when you're struggling?
When you head out into the real estate world tomorrow, who is your competition? Is it the other associates in your office? The agents working down the street for the "other broker'? The person who has decided to sell their house themselves?

Or is it you?

Are you friends? Can you carry on a conversation? Do you know anything about each other?  If you did, would that threaten your success or enhance your career?

When you aren't getting all those listings, is the competition beating you out or are you falling short in your listing presentation? When the other agent's client gets the house, were you beaten by a better negotiator or did you just not bring your "A game"?

Work With vs. Work Against

Joel and I had no control over what happened on the field in Omaha between "my Gators" and "his Gamecocks."  We were pulling for our teams but we weren't hostile or derogatory to each other. We cheered each other's team's great plays and laughed at the errors made.

We left with a new relationship and a little bit more pride in our schools.

As you head into the second half of the 2011 year, will you earn more business by working with or against your fellow man or woman? Are you going to focus on your company's strengths or will you divert the attention to your competitor's weaknesses? Will you make it about what you can do or what your competition can't? Will you negotiate "against" the other agent or "for" for own client's best interest?

We refer to our fellow agents as "co-ops" because it is short for "cooperation." We don't call them  "comps" for "competition." Working with them, instead of against them, sure does make things go easier and helps you think that the more you give, the more you will get.

Game Over

South Carolina won tonight 5-2 to secure their second College World Series title and second straight National Championship. Sure, I am bummed out that Florida didn't win but I now have a new relationship to build upon, some new respect for Gamecock baseball and some happy friends who would be considered "competition" including  Joel T., Joe E., Bryan V., Fred K. and Mark S - all of them loyal Gamecock fans through thick and thin.

Congratulations to South Carolina on your big win. You have just made the Gators and all of your competition want to work that much harder...which means you need to work harder too.

I respect that.

I better get out there and start building relationships, solving problems and having fun so I can keep up with my competition.

June 26, 2011

Gone Fishing

Monday Morning Match is a quick post - maybe a quote, inspirational story or idea - intended to spark some motivation inside each of you so your week gets off to a fantastic start on Monday morning.


Wanna Go Fishing?

Today my son Ryan was invited by one of his neighborhood buddies to go fishing. Garrett and his father were headed up to one of the new ponds in our city to do some fishing and thought Ryan might enjoy joining them. He raced home with excitement to ask permission and I told him to "have fun and be polite." (Isn't that good advice, no matter who it's being given to?)

A few hours later, Ryan burst into the house to announce that he had caught 13 fish. Yep, with no skill or previous "market knowledge," Ryan was able to catch something just by "showing up." He told me all about how he learned to cast the line and bait the hook and just kept casting and reeling and casting and reeling until he got a bite.

They were using hot dogs for bait and it was obviously working well because Garrett was hot too, catching 12 fish - probably many of the ones that Ryan had just thrown back. The key thing to realize is that regardless of how many lines were in the water, fish were biting. There were other people fishing around the same pond who were catching fish too but that didn't stop Ryan and Garrett from tossing in their lines.

Is It Time to Grab Your Pole?

How will you start out this week?

Will you need to wait for someone to invite you to start fishing?

Will you get up early and get your tackle box ready?

Are you going to check the weather forecast and make sure everything looks perfect or will you just grab a cap, toss a jacket in the back seat and head out to the pond, knowing that the fish aren't going to care about the weather - when they are ready to eat, everything looks like a worm...or a hot dog.

Will you show up at the pond and complain that there's already some people fishing and moan that there probably won't be any fish biting today?

And please don't tell me your plan is to expect the fish to just jump out of the lake, drive themselves to your office and flop up on your desk. 
Baiting the Hook

Garrett and Ryan used hot dogs to get the fish to bite. What will you use?

Market knowledge? Well rehearsed dialogues that are delivered with confidence and competence? A varying mix of contact methods such as email, phone calls, hand written notes, in person meetings and social networking sites?

Quit worrying about the bait and get your line in the water.

The following section is specifically aimed at anyone in a leadership position such as a manager or broker

Who Deserves Your Angler Award This Week?

Right before we ate dinner, Garrett's mom came down to give Ryan something. You see, Garrett's dad knew this was Ryan's first time fishing where he had actually caught something and he wanted to recognize him for his efforts. They had created a certificate naming Ryan with the "1st Place Angler Award" for catching the most fish. As you can see from the photo, Ryan is quite proud of his accomplishment.

So how are you recognizing and rewarding your "fishermen" and "fisherwomen" who are out there casting their lines each day? Are you providing good "bait" with your training, technology and tools? Are you helping them learn how to be aggressive when the fish are biting yet patient when they're not?

I don't know about you but it just might be a great time for a fishing contest in your office. Get some excitement "on the line" and plan a night out at the end of the event when everyone can gather and tell some great "fish stories" about the one's they snagged and of course the ones that got away.

As the old saying goes - "Give a man a fish, feed him for a day. Teach a man to fish, feed him for a lifetime."

Now who's ready to play some hooky from work and sneak out to the ol' water hole?

June 23, 2011

Adding to Your Story

You met your clients, signed the agreement and listed their home. Or maybe you met your clients, signed the paperwork and agreed to help them find their new home.


You achieved your goal and were able to assist and guide them all the way to a successful closing and everyone is happy.


Now what?


How can you continue to keep the releationship alive after the end of the story?


Well, for all those Harry Potter fans out there (count me and my son Ryan among those millions of Muggles), author JK Rowling is coming up with another way for them to "add to the story." Check out the video below. ( Click here if you can't see the video)




There's nothing like getting your "fans" involved with your product line, your brand or your personal business. The more you can keep them talking, the better chance you have of success.

So start thinking about it. What's going to be your magic spell to keep customers and clients wanting more?

June 19, 2011

Isn't It Time For You to Make a Splash?

Monday Morning Match is a quick post - maybe a quote, inspirational story or idea - intended to spark some motivation inside each of you so your week gets off to a fantastic start on Monday morning.

As Van Halen lead singer David Lee Roth once said, "Summertime's here babe, you need something to keep you cool," so with that said, just a quick message about having fun over these next few months.

This is the busiest time for almost every real estate market across the country because with schools out, there are lots of families who will decide that now is the time to sell their house and buy a new one. That means there's plenty of opportunities out there for you to generate business.

Summer is also the time when lots of people will be grilling out, holding neighborhood picnics, attending sporting events or community events like the 4th of July parade just to name a few.

So how does that apply to you?

  •  It means you've got to expand your efforts when it comes to business development activities.
  • It means you've got to "make hay when the sun shines."
  • It means you've got to get out in front of people building relationships, solving problems and having fun.

C'mon. What are you waiting for? Get out there and make a splash!

(If you don't see the video below, click here)