Are You a "Yes" Man?

I have heard some research (and believe it based on experience) that it takes approximately 9 "no's" to get to a "yes." In prospecting, he who gives up when he hears "no" will not be a very successful salesperson.



The concept of getting a "yes" in sales is easy when you're the one looking for the "yes" but how about when you're the person who has the power (or position) to give the "yes"? How good are you are making people feel wanted or needed?



Here's a wonderful post from marketing guru Seth Godin's blog that really hits home on people's ability to provide "truly remarkable service" with one simple little word.