September 17, 2008

Thanks for a Job Well Done

Isn't it nice to hear "Thanks for a job well done" every once in a while? It really doesn't matter who says it, how they say it or when they say it or even why they say it. The sheer fact that someone has taken a moment in today's fast-paced "what's in it for me" world makes your day.

Obviously it means a lot more when you are recognized for your efforts by certain people in your lives - spouses, parents, children, managers, staff and customers. This is such an important key to success in today's world that it is one of our 14 Business Principles:

We seek opportunities to recognize excellence.

"Don't worry when you are not recognized, but strive to be worthy of recognition.“ This quote comes from Abraham Lincoln and certainly points out the important fact that we should never be doing good work just to earn recognition. We do good work because that is our job. Remember...people don't usually recognize average or poor performance so you must strive to be "excellent. A quote hanging on the wall in my office reminds us that "Doing what's required only prevents customer dissatisfaction. We must do more than is required to truly satisfy a customer."

What type of recognition excites you? Public praise?

"The rewards go to the risk-takers, those who are willing to put their egos on the line and reach out to other people and to a richer, fuller life for themselves.” --Susan Roane

In our company we have started the Gotcha! program where agents, managers and staff can recognize those employees who have gone "above and beyond" the call of duty. Have you been "caught doing something good" yet? Have you observed someone doing something that made you stop and say "wow!"? If so, be sure to recognize them.

If you seek more of the private type of recognition, be sure to be visible in what you do and look for people's praise and recognitions in their reactions and facial expressions. Maybe just someones laughter or smile will be the recognition you need.

Finally, if financial reward is what makes you strive for excellence, never under value yourself. You must believe in your product or service with all your heart and then put a price on it that makes you feel excited to deliver everything you have. It's been said that in the absence of value price will always be a factor so believe in yourself and the value you bring. Aim for a full fee on your next listing presentation. You will be glad you did.

"We will receive not what we idly wish for but what we justly earn. Our rewards will always be in exact proportion to our service.” --Earl Nightingale
Please leave me your comments on this post or the idea of recognizing excellence in general. Who have you seen providing "truly remarkable service" this week? What did you do to recognize their efforts?
Until next relationships...solve problems...and have fun